• From the viewpoint of the PMBOK® communication can be classified by multiple pairs of polarity:

  • verbal versus nonverbal
  • written versus oral
  • listening versus speaking
  • (project) internal versus (project) external
  • formal versus informal
  • vertical versus horizontal

These antinomies have to be respected by the distribution of information (comp. PMBOK3, pp. 229)

(7.2) Informationsverteilung

(7.2.1) Process Input

... generated by predecessor processes

(7.2.2) Process Definition

Information Distribution is the process for "[...] making needed information avalaible to project stakeholders in a timely manner" (comp. PMBOK3, p. 221): it includes "implementing the communications management plan" and "responding to unexpected requests for information" (comp. PMBOK3, p. 228)

The subject Communications Management operates on the base of other communications concerning concepts

(7.2.3) Tools and Techniques

PMBOK Mentioned Methods

  • Communications skills - as also normally used management skills - concern multiple aspects:
    • to ensure "[...] that the right person gets the right information at the rigth time"
    • to accept that "[...] sender is responsible for making the information clear and complete so that the receiver can receive it correctly, and for confirming that it is properly understood" (feedback)
    • to accept that "[...] reciever is responsible for making sure that the information is recieved in its entirety an understood correctly"
  • Information gathering and retrieval systems are methods to generate or find information
  • Information distribution methods are methods to distribute messages, either formal or informal, written or spoken
  • Lessons learned process is the method to collect informations which could be usable for other projects and entities

(comp. PMBOK3, pp. 229f)

Open Source Tools

  • NN

(7.2.4) Process Output

  • Updates of the Organizational Process Assets are namely generated by the documented lessons learned, by reusable reports and presentations and feedbacks
  • Requested Changes may be generated by whishes to change the Communication Management Plan

(comp. PMBOK3, p. 231)

(7.2.5) Output Using Successor Processes 

Successors using the initially generated output as own input(1):


  1. For details see FAQ::Q001:1